This article covers your workspace's account status — what active, trialing, and inactive mean, and what gets disabled when a workspace isn't in good standing.
A workspace is either active or inactive. Active workspaces work normally; inactive workspaces are locked down until the subscription is back in good standing.
When a workspace is active
A workspace counts as active when any of these is true:
- The subscription status is active.
- The subscription is trialing (you're in a free trial).
- The workspace is on a custom Enterprise plan.
While active, everyone in the workspace can build, edit, publish, and view analytics according to their role and the workspace's plan features.
When a workspace is inactive
A workspace becomes inactive when the subscription is no longer in good standing — for example after a cancellation takes effect, or when payment is past due. An inactive workspace restricts what you can do:
- Editing is disabled. You can't build or change calculators in the editor.
- Analytics is disabled. Response and performance data isn't accessible while inactive.
- Adding collections is disabled. The add-collection control on the workspace home is turned off.
Numio surfaces an account-status banner so the people in the workspace know it needs attention.
Cancellation timing
Cancelling doesn't flip the workspace to inactive right away. A cancelled subscription runs to the end of the current billing period — the workspace stays active until that date, then goes inactive. Before the cancel date you can choose Keep Subscription to stay active. See Billing, payment, and cancellation.
Reactivating
To bring an inactive workspace back to active:
- Open workspace settings and go to the Billing tab.
- Resolve the issue — update the payment card, settle a past-due balance, or re-subscribe to a plan.
Once the subscription is active (or trialing) again, editing, analytics, and collections are restored.
Notes
- Account status is per workspace. One workspace being inactive doesn't affect your other workspaces.
- Only the Owner can change the subscription that controls status; see Roles and permissions.